Decolinx’s Guidelines
Late Fees for Projects
Understand the Timeline: Be aware of the project deadline and any milestones. Late completion might result in fees.
Late Fee Policy: Familiarize yourself with the late fee structure. Know the percentage or fixed amount charged per day or week of delay.
Notification of Delay: If a delay is inevitable, notify all parties involved as soon as possible to potentially minimize or negotiate late fees.
Dispute Resolution: Understand the process for disputing charges or fees if you believe they are unjust or due to circumstances beyond your control.
Payment of Late Fees: Know the methods and terms for paying any late fees incurred.
Insurance of Product
Coverage Details: Understand what types of damages or losses are covered under the product insurance.
Claim Process: Be familiar with the process for filing a claim, including any necessary documentation or evidence required.
Premium Payments: Keep track of insurance premium payments and due dates to ensure continuous coverage.
Scope of Insurance: Know whether the insurance covers just the product or extends to any damages caused during installation or use.
Validity: Ensure the insurance is valid in your region and covers the entire duration of the project.
Transportation
Delivery Scheduling: Schedule deliveries in accordance with project timelines. Ensure there’s enough lead time for transportation delays.
Shipping Costs: Be aware of who is responsible for shipping costs—the client, you, or a third party.
Transportation Method: Choose a reliable and efficient method of transportation suitable for the type of products being delivered.
Tracking Shipments: Utilize tracking numbers or services to monitor the progress of shipped items.
Damage During Transit: Understand the protocol for damaged goods, including who is responsible and how to file a claim or return.
Receiving Shipments: Ensure someone is available to receive shipments and check for damage or incorrect items upon arrival.
General Guidelines
Documentation: Keep all related documentation, contracts, and receipts for late fees, insurance, and transportation.
Communication: Maintain clear and consistent communication with all parties involved regarding project timelines, delays, or issues with transportation or insurance.
Review Terms Regularly: As policies and terms can change, regularly review the guidelines provided by Decolinx for any updates or changes.
Use Trusted Partners: Work with reputable insurance and transportation providers known for their reliability and service quality.
Feedback and Improvement: Provide feedback to Decolinx on the process and any issues encountered to help improve the service for all users.